Return & Refund

Official Return, Refund, and Exchange Policy: Dressmakernearme

At Dressmakernearme, operated by Sophia Lynn Brown, customer confidence and satisfaction are paramount. This policy clearly outlines the conditions, timelines, and procedures for all returns, refunds, and exchanges for orders placed through dressmakernearme.com.

1. Eligibility Requirements for Returns

To be eligible for a return, the following strict conditions must be met:

• Return Window: Returns must be requested within 30 days of the original delivery date.
• Product Condition: Items must be returned in unused, unworn, unwashed condition, with all original tags attached and included in the original packaging.
• Proof of Purchase: A valid order number or receipt is mandatory for all requests.
• Eligible Products: This policy applies to all apparel and accessories purchased directly from dressmakernearme.com.

Note: We reserve the right to decline returns that show clear signs of wear, damage, odor, stains, or misuse.

2. Non-Returnable Items

Due to hygiene or final-sale restrictions, the following items cannot be returned:

• Clearance or Final Sale Items: Items explicitly marked as permanently marked down and non-refundable.
• Gift Cards: Cannot be exchanged or refunded.
• Custom or Personalized Items: Only eligible for return if found to be defective upon arrival.
• Items Damaged After Delivery: Damage occurring after successful delivery is not eligible for refund or exchange.

3. How to Request a Return

To initiate a return or exchange, you must contact our dedicated support team via email:

• Email: support@dressmakernearme.com
• Required Information: Please include your Order Number, the specific Item(s) to return, and the Reason for the return.

Our support team will respond within 24 hours with:

• Return approval (or denial).
• Prepaid return label (if applicable).
• Detailed packing instructions.

4. Return Shipping Costs (Free for All Cases)

At Dressmakernearme, we ensure returns are simple and worry-free. All returns, exchanges, and refund requests are 100% free of charge. There are no return shipping fees, no restocking fees, and no hidden charges.

5. Refund Policy and Timeline (7 Business Days)

Refunds are initiated immediately after the returned item passes the inspection process.

Important Notes:

• Refunds will only be issued back to the original payment method.
• All refunds are processed without any deduction or restocking fees.
• Company Address: 1500 S HAVEN AVE STE 250, ONTARIO, CA 91761, UNITED STATES

6. Exchanges Procedure

You may request an exchange for a different size, color, or item (subject to availability).

• Condition: Item must be new, unused, and unworn.
• Shipping: We provide free return shipping and free reshipment for all exchanges.

7. Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect item.

Photo evidence may be requested to speed up the claim process.

8. Cancellations and Order Changes

Orders may be canceled only if they have NOT yet been processed for fulfillment. Once processed or shipped, the full return process must be followed.

9. Customer Responsibilities

Customers must ensure the following when submitting a return:

• The item meets the approved condition criteria.
• Return labels (if provided by us) are used correctly.
• Items are shipped back within 14 days of receiving approval.

10. Contact Information

For all inquiries regarding returns, refunds, or exchanges, please contact:

• Email: support@dressmakernearme.com
• Response Time: Within 24 hours (business days).

11. Policy Updates

We reserve the right to update or revise this policy at any time. The latest version will always be displayed on dressmakernearme.com.