Cancel/Change Order

Official Policy for Order Cancellation and Modification: Dressmakernearme

This policy outlines the conditions, timelines, and procedures for canceling or modifying orders placed on dressmakernearme.com, operated by Sophia Lynn Brown. Our goal is to ensure a smooth, transparent process while prioritizing timely fulfillment.

Company and Contact Information

• Operating Entity: Sophia Lynn Brown
• Physical Address: 1500 S HAVEN AVE STE 250, ONTARIO, CA 91761, UNITED STATES
• Website: dressmakernearme.com
• Customer Support Email: support@dressmakernearme.com

1. Order Processing Timeline

Swift processing is essential for fast delivery. Once processing begins, cancellations or modifications are no longer guaranteed.

• Same-Day Processing: Orders placed Monday–Friday before 5:00 PM PST (Pacific Standard Time) are typically processed the same day.
• Next-Day Processing: Orders placed after the cutoff time, on weekends, or holidays will be processed on the next business day.
• Handling Stage: Orders are prepared for shipment (picking and packing) typically within 1 business day of placement.

2. Order Cancellation Policy

Cancellation depends entirely on the order’s fulfillment stage.

2.1 When Cancellation Is Permitted

You may request cancellation within 12 hours of placing your order, provided the order has not yet begun processing.

2.2 How to Request Cancellation

• Email: Send your request to support@dressmakernearme.com.
• Required Details: Include your Full Name, Order Number, and Reason for Cancellation.
• Response Time: We will review and respond to cancellation requests within 24 hours during business days.

2.3 When Cancellation Is Not Possible

Cancellation is generally impossible if the order is being packed, the shipping label has been created, or the order has been handed over to the carrier.

3. Changing or Modifying an Order

Modifications are supported only before processing begins.

3.1 Types of Modifications Allowed

You may request the following changes before the fulfillment process starts:

• Shipping address correction
• Size or color change
• Product swap
• Contact information update
• Removal or addition of items

3.2 Specific Change Policies

• Address Corrections: Must be submitted immediately after order placement. Once the order status is “Shipped,” address changes are not allowed. The customer may attempt a carrier reroute, but applicable fees are charged by the carrier.
• Product Changes: If a product swap results in a price increase, we will send a secure payment link. If the new item costs less, the difference will be refunded to the original payment method.

4. Fees Related to Cancellation or Changes

• Cancellation Fees: There are no cancellation fees if the order has not entered the processing stage.
• Modification Fees: There are no fees for correcting customer details or modifying the order before processing.

5. Handling Orders Already Shipped

Once an order has officially entered the “Shipped” status:

• The order cannot be canceled.
• The order cannot be changed.
• The customer must receive the delivery and then initiate a return request following our Return & Refund Policy.

6. Special Circumstances

• Out-of-Stock: If an item becomes unavailable before processing, we will offer a full refund, a replacement of equal value, or store credit.
• Checkout Mistakes: Mistakes in size, variant, or quantity should be reported immediately via email to support@dressmakernearme.com.

7. Customer Support Contact

For all inquiries regarding cancellations or modifications, please contact:

• Email: support@dressmakernearme.com
• Response Time: 24 hours (business days).
• Required Information: Please include your Full Name, Order Number, and the specific Requested Change.

8. Policy Updates

Sophia Lynn Brown reserves the right to update or revise this policy at any time. The revised policy will be posted on dressmakernearme.com and is effective immediately upon posting.