Shipping & Delivery

Official Shipping and Order Fulfillment Policy: Dressmakernearme

This document details the shipping and delivery terms for all purchases made through dressmakernearme.com, a service operated by Sophia Lynn Brown. We are committed to providing a clear and efficient shipping experience.

Company and Contact Information

• Operating Entity: Sophia Lynn Brown
• Physical Address: 1500 S HAVEN AVE STE 250, ONTARIO, CA 91761, UNITED STATES
• Website: dressmakernearme.com
• Customer Support Email: support@dressmakernearme.com

Order Processing and Preparation Time

We strive to process all orders rapidly from our fulfillment center to minimize delivery time.

• Processing Standard: Orders are processed within 1 business day (Monday – Friday), excluding major holidays.
• Cut-off Time: Orders placed and verified before 2:00 PM PST (Pacific Standard Time) are typically processed on the same business day.
• Next-Day Handling: Orders placed after 2:00 PM PST or during weekends/holidays will be processed on the next business day.
• Peak Season: During high-volume periods, such as promotional sales or holidays, processing may require an additional 1 business day. We will communicate any delays proactively via email.

Shipping Coverage and Exclusions

We offer reliable shipping across the United States.

• Service Area: We currently ship to all 50 U.S. states, including Alaska and Hawaii.
• Exclusions: We strictly do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or U.S. territories.
• International Shipping: International shipping is currently unavailable.

Delivery Time Estimates

After your order has been successfully processed and shipped, the typical transit period is:

• Estimated Delivery Window: 2–5 business days.

Delivery times may be subject to minor, unavoidable delays due to carrier operations, extreme weather conditions, or national holidays. If your package has not arrived after 7 business days from the date of shipment, please contact our support team immediately.

Shipping Fees Structure

To ensure simplicity and transparency:

• Standard Flat Rate: A flat shipping fee of $6.99 is applied to all domestic orders.
• Transparency: There are no hidden fees added to the shipping charge at checkout.
• Promotions: Free shipping promotions may be offered during specified campaigns; details will be clearly advertised on our website.

Delivery Partners

We collaborate with trusted national carriers to ensure the security and timeliness of your delivery:

• Primary Carriers: USPS (United States Postal Service), UPS (United Parcel Service), and FedEx.
• The optimal carrier is selected automatically based on the final delivery region.

Shipment Tracking and Updates

A Shipping Confirmation Email containing your unique tracking number and a direct link to the carrier’s tracking page will be sent once the order leaves our facility.

• If your tracking information does not show updates or movement for more than 72 hours, please contact our support team for immediate investigation.

Dedicated Support for Shipping Issues

Please contact us promptly at support@dressmakernearme.com if any of the following issues occur:

• Tracking information shows no updates for over 5 business days.
• Package is marked as “Delivered” but has not been physically received by the customer.
• Order contents are damaged upon arrival.
• Order has not been received after 7 business days from the official ship date.

We typically respond to all support emails within 1 business day and are ready to assist with filing carrier claims or arranging reshipments when applicable.